1. DELIVERY

1.1 Delivery times are estimates and not guaranteed.

1.2 Delays caused by couriers or external factors are beyond our control.

2. SHIPPING COSTS & RISK

2.1 Shipping costs are displayed at checkout or agreed separately.

2.2 Optional shipping insurance is available at an additional cost.

2.3 If insurance is declined, HET Online Hub is not liable for loss or damage in transit.

2.4 Risk passes to the customer upon dispatch if insurance is not selected.

3. RETURNS SHIPPING

3.1 Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3.2 We recommend insured shipping for returns.